I do not just build products. I build platforms that solve compound problems — across compliance, scale, and change management — and survive the next reorg, the next regulator, and the next pivot.
I'm a Senior Product Manager with 11 years across consumer fintech, healthcare, and AI platforms — all under hard regulatory constraints (SEC, FDIC, HIPAA, PCI-DSS, FINRA, SOC2). I currently lead the redesign of LPL Financial's $49B FDIC-insured Bank Sweep, a publicly disclosed strategic program serving 32,000 advisors and 8 million end clients.
In parallel, I founded TechGenie.ai — an AI member engagement platform processing more than a million monthly interactions. I designed the AI escalation layer that reduced support costs by approximately $3M annually while maintaining SLA compliance and audit defensibility.
Earlier I owned card origination, TSYS batch payment processing, and fraud servicing at KeyBank, and credit card product strategy at BBVA. I am comfortable operating across Risk, Legal, Operations, and Engineering — and I ship.
FDIC-insured cash sweep redesign in flight at LPL Financial — ~10% of firm revenue.
Annual support cost reduction via the TechGenie AI escalation layer I designed.
Monthly interactions processed by the TechGenie member engagement platform.
Agents across 3 states served by the HIPAA Medicare onboarding I shipped at Sentara.
Reduction in onboarding errors at Sentara through funnel redesign and telemetry.
Faster credit approvals at BBVA via bureau API integration and origination redesign.
End-to-end product accountability under SEC, FDIC, HIPAA, PCI-DSS, and SOC2. Comfortable defending architecture decisions in audit.
Graded escalation design that balances autonomy, identity strength, and audit cost. Production AI in regulated environments, not demoware.
CIP-verified party identity, household-aware tiering, KYC/AML defensibility. Building from the constraint inward, not bolting it on.
TSYS batch processing, card origination, fraud rules, bureau API integration, AUM-based fee engines. The plumbing of consumer finance.
Single point of accountability across Compliance, Risk, Legal, Operations, and Engineering. SAFe and PI Planning with contract-first API design.
Founded TechGenie.ai end-to-end — AWS architecture, REST microservices, telemetry, compliance logging, and admin tooling.
The chatbots, billing engines, and onboarding flows that fail in production are the ones built without identity, explainability, and audit logging as first-class primitives. I design from the constraint inward.
A platform that depends on a specific team, PM, or cloud account is a future migration project. I optimize for ownership clarity, contract-first APIs, and decisions that hold up two years out.
Anchored a big-bang cutover for Bank Sweep instead of a phased rollout because dual-state FDIC reporting was a worse risk than coordinated change management. The right answer is rarely the safest-sounding one.
Always open to talking through regulated fintech, AI in customer experience, or platform design.